:root{--flc-grad:var(--grad,linear-gradient(90deg,#754092,#e83d68,#f8aa16));--flc-ink:#101322;--flc-muted:#74798a;--flc-border:#e8e9ef;--flc-bg:#fff;--flc-soft:#f6f6fa}
.flc{position:fixed;right:22px;bottom:22px;z-index:2147482000;font-family:"Albert Sans",ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;color:var(--flc-ink)}
.flc[hidden]{display:none!important}.flc__bubble{width:60px;height:60px;border:0;border-radius:50%;background:var(--flc-grad);color:#fff;display:grid;place-items:center;cursor:pointer;box-shadow:0 14px 38px rgba(56,24,84,.3);transition:transform .2s ease,box-shadow .2s ease;position:relative;padding:0}.flc__bubble:hover{transform:translateY(-2px);box-shadow:0 17px 44px rgba(56,24,84,.38)}.flc__bubble svg{width:29px;height:29px;fill:currentColor}.flc__bubbleBadge{position:absolute;right:-2px;top:-3px;min-width:21px;height:21px;padding:0 5px;border-radius:99px;background:#ef4444;color:#fff;font-weight:800;font-size:11px;line-height:21px;border:2px solid #fff;text-align:center}
.flc__panel{position:absolute;right:0;bottom:76px;width:min(390px,calc(100vw - 32px));height:min(620px,calc(100vh - 120px));background:#fff;border:1px solid rgba(21,20,34,.08);border-radius:22px;overflow:hidden;box-shadow:0 24px 70px rgba(17,16,29,.24);display:flex;flex-direction:column;animation:flcIn .2s ease-out}.flc__panel[hidden]{display:none!important}@keyframes flcIn{from{opacity:0;transform:translateY(10px) scale(.98)}to{opacity:1;transform:none}}
.flc__header{min-height:76px;background:var(--flc-grad);color:#fff;display:flex;align-items:center;justify-content:space-between;padding:12px 14px 12px 16px}.flc__brand{display:flex;align-items:center;gap:11px}.flc__brandIcon{width:39px;height:39px;border-radius:50%;overflow:hidden;background:rgba(255,255,255,.18);border:1px solid rgba(255,255,255,.28);display:grid;place-items:center;font-weight:900;font-size:20px;backdrop-filter:blur(6px)}.flc__brand strong{display:block;font-size:15px;line-height:1.15}.flc__status{display:flex;align-items:center;gap:6px;margin-top:5px;font-size:11.5px;color:rgba(255,255,255,.88)}.flc__status i{width:7px;height:7px;border-radius:50%;background:#fde68a}.flc__status i.is-online{background:#86efac}.flc__status i.is-offline{background:#fca5a5}.flc__headerActions{display:flex;gap:4px}.flc__iconBtn{border:0;background:transparent;color:#fff;width:34px;height:34px;border-radius:10px;display:grid;place-items:center;font-size:24px;line-height:1;cursor:pointer}.flc__iconBtn:hover{background:rgba(255,255,255,.14)}
.flc__body{flex:1;min-height:0;background:#fff;display:flex;flex-direction:column}.flc__loading{margin:auto;display:flex;gap:5px}.flc__loading span{width:7px;height:7px;border-radius:50%;background:#c4c6d0;animation:flcDot 1s infinite ease-in-out}.flc__loading span:nth-child(2){animation-delay:.12s}.flc__loading span:nth-child(3){animation-delay:.24s}@keyframes flcDot{0%,60%,100%{transform:translateY(0)}30%{transform:translateY(-6px)}}
.flc__welcome{padding:22px 19px;overflow:auto}.flc__welcome h3{font-size:20px;line-height:1.25;margin:0 0 8px;color:#171827}.flc__welcome p{font-size:13.5px;line-height:1.5;color:var(--flc-muted);margin:0 0 18px}.flc__choice{display:flex;flex-direction:column;gap:10px}.flc__choiceBtn{width:100%;border:0;border-radius:14px;padding:14px 15px;text-align:left;display:flex;align-items:center;gap:11px;cursor:pointer;font:inherit}.flc__choiceBtn--account{background:var(--flc-grad);color:#fff}.flc__choiceBtn--guest{background:#f4f4f8;color:#272839;border:1px solid #e6e7ed}.flc__choiceIcon{width:36px;height:36px;border-radius:11px;display:grid;place-items:center;background:rgba(255,255,255,.16);font-size:18px;flex:none}.flc__choiceBtn--guest .flc__choiceIcon{background:#fff}.flc__choiceText strong{display:block;font-size:13.5px}.flc__choiceText small{display:block;margin-top:2px;font-size:11.5px;opacity:.82;font-weight:500}.flc__privacy{margin:15px 2px 0;font-size:10.5px!important;color:#9b9eaa!important;text-align:center}.flc__privacyFooter{flex:none;padding:8px 14px 10px;border-top:1px solid #f0f1f4;background:#fff;color:#9b9eaa;font-size:9.5px;line-height:1.35;text-align:center}
.flc__form{padding:20px;overflow:auto}.flc__back{border:0;background:transparent;padding:0;color:#754092;font-size:12.5px;font-weight:700;cursor:pointer;margin-bottom:12px}.flc__form h3{margin:0 0 5px;font-size:18px}.flc__form p{margin:0 0 16px;font-size:12.5px;color:var(--flc-muted);line-height:1.45}.flc__grid2{display:grid;grid-template-columns:1fr 1fr;gap:9px}.flc__field{display:block;margin-bottom:10px}.flc__field span{display:block;font-size:11px;font-weight:700;margin:0 0 5px;color:#4c4f5f}.flc__field input{width:100%;box-sizing:border-box;border:1px solid #dfe1e7;border-radius:11px;padding:11px 12px;font:inherit;font-size:13px;outline:none;background:#fff;color:#151625}.flc__field input:focus{border-color:#754092;box-shadow:0 0 0 3px rgba(117,64,146,.11)}.flc__submit{width:100%;border:0;border-radius:12px;background:var(--flc-grad);color:#fff;padding:12.5px;font:inherit;font-weight:800;font-size:13px;cursor:pointer;margin-top:4px}.flc__error{font-size:11.5px;color:#b91c1c;background:#fef2f2;border:1px solid #fecaca;border-radius:10px;padding:9px 10px;margin-bottom:10px}
.flc__chat{height:100%;display:flex;flex-direction:column;min-height:0}.flc__messages{flex:1;overflow:auto;padding:16px 14px 10px;background:linear-gradient(180deg,#fbfbfd,#fff)}.flc__day{text-align:center;color:#a0a2ad;font-size:10px;margin:5px 0 12px}.flc__msg{display:flex;flex-direction:column;margin:0 0 10px;max-width:82%}.flc__msg--me{margin-left:auto;align-items:flex-end}.flc__msg--them{margin-right:auto;align-items:flex-start}.flc__msgBubble{padding:10px 12px;border-radius:15px;font-size:13px;line-height:1.45;white-space:pre-wrap;overflow-wrap:anywhere}.flc__msg--me .flc__msgBubble{background:var(--flc-grad);color:#fff;border-bottom-right-radius:5px}.flc__msg--them .flc__msgBubble{background:#f0f1f5;color:#242634;border-bottom-left-radius:5px}.flc__msgMeta{font-size:9.5px;color:#a4a6b0;margin-top:3px;padding:0 3px}.flc__typing{height:20px;padding:0 17px;font-size:10.5px;color:#8b8e9c;display:flex;align-items:center}.flc__composer{border-top:1px solid #ececf1;padding:10px;background:#fff;display:flex;align-items:flex-end;gap:8px}.flc__composer textarea{flex:1;resize:none;max-height:94px;min-height:42px;border:1px solid #e0e1e7;background:#f8f8fa;border-radius:14px;padding:11px 12px;font:inherit;font-size:13px;line-height:1.4;outline:none}.flc__composer textarea:focus{border-color:#754092;background:#fff}.flc__send{width:42px;height:42px;border:0;border-radius:13px;background:var(--flc-grad);color:#fff;display:grid;place-items:center;cursor:pointer;flex:none}.flc__send svg{width:18px;height:18px;fill:currentColor}.flc__chatNotice{font-size:10.5px;color:#8b8e9c;text-align:center;padding:7px 12px 0}.flc__offlinePill{display:inline-flex;align-items:center;gap:5px;background:#fff7ed;color:#9a3412;border:1px solid #fed7aa;border-radius:99px;padding:5px 8px;font-size:10px;margin:8px auto 0}
@media(max-width:600px){.flc{right:14px;bottom:14px}.flc__bubble{width:56px;height:56px}.flc__panel{position:fixed;inset:0;width:100%;height:100%;max-height:none;border-radius:0;border:0}.flc__header{padding-top:max(12px,env(safe-area-inset-top));min-height:72px}.flc__composer{padding-bottom:max(10px,env(safe-area-inset-bottom))}}

/* Livechat v20260817c : statuts, conseiller et notation */
.flc__status{width:max-content;padding:4px 8px;border-radius:999px;margin-top:5px;font-size:10.5px;font-weight:750;line-height:1;background:rgba(255,255,255,.13);border:1px solid rgba(255,255,255,.18);color:#fff}.flc__status i{width:7px;height:7px;box-shadow:0 0 0 3px rgba(255,255,255,.08)}.flc__status.is-online{background:rgba(16,185,129,.22);border-color:rgba(167,243,208,.28)}.flc__status.is-offline{background:rgba(15,23,42,.2);border-color:rgba(255,255,255,.16)}.flc__status i.is-online{background:#6ee7b7;box-shadow:0 0 0 3px rgba(110,231,183,.17)}.flc__status i.is-offline{background:#cbd5e1;box-shadow:0 0 0 3px rgba(203,213,225,.12)}
.flc__offlinePill{display:flex;align-items:flex-start;gap:8px;background:#f8fafc;color:#475569;border:1px solid #e2e8f0;border-radius:13px;padding:10px 11px;font-size:11px;line-height:1.45;margin:0 0 16px}.flc__statusMiniDot{width:8px;height:8px;margin-top:4px;border-radius:50%;background:#94a3b8;box-shadow:0 0 0 3px #e2e8f0;flex:none}
.flc__agent{flex:none;display:flex;align-items:center;gap:9px;padding:9px 12px;border-bottom:1px solid #eef0f4;background:#fff}.flc__agentAvatar{width:34px;height:34px;border-radius:50%;overflow:hidden;background:linear-gradient(135deg,#754092,#e83d68);color:#fff;display:grid;place-items:center;font-size:12px;font-weight:900;flex:none;box-shadow:0 0 0 3px #f4f1ff}.flc__agentAvatar img{width:100%;height:100%;display:block;object-fit:cover}.flc__agentAvatar span{display:grid;place-items:center;width:100%;height:100%}.flc__agent>div:nth-child(2){min-width:0}.flc__agent strong{display:block;font-size:11.5px;color:#252638;line-height:1.15}.flc__agent>div:nth-child(2)>span{display:block;font-size:9.5px;color:#9296a4;margin-top:2px}.flc__agentOnline{margin-left:auto;display:inline-flex;align-items:center;gap:4px;border-radius:999px;background:#ecfdf3;color:#067647;border:1px solid #abefc6;padding:3px 7px;font-size:8.5px;font-weight:850}.flc__agentOnline:before{content:"";width:5px;height:5px;border-radius:50%;background:#12b76a}
.flc__rating{height:100%;display:flex;flex-direction:column;background:linear-gradient(180deg,#fbfbfd,#fff)}.flc__rating .flc__agent{background:rgba(255,255,255,.9)}.flc__ratingInner{margin:auto;text-align:center;padding:24px 22px 30px;max-width:310px}.flc__ratingIcon{width:52px;height:52px;margin:0 auto 12px;border-radius:16px;display:grid;place-items:center;background:linear-gradient(135deg,rgba(117,64,146,.12),rgba(232,61,104,.12));color:#754092;font-size:24px;font-weight:900}.flc__rating h3{margin:0 0 7px;font-size:19px;color:#1f2030}.flc__rating p{margin:0 0 18px;color:#737786;font-size:12.5px;line-height:1.5}.flc__stars{display:flex;justify-content:center;gap:6px;margin:2px 0 8px}.flc__stars button{appearance:none;border:0;background:transparent;color:#d7d9e0;font-size:31px;line-height:1;padding:2px;cursor:pointer;transition:transform .12s ease,color .12s ease}.flc__stars button:hover,.flc__stars button.is-active{color:#f5a524;transform:translateY(-1px) scale(1.05)}.flc__stars button:disabled{cursor:default}.flc__ratingHint{font-size:9.5px;color:#a0a4b1}.flc__stars--static span{font-size:28px;color:#d7d9e0}.flc__stars--static span.is-active{color:#f5a524}.flc__rating--thanks .flc__submit{margin-top:10px}

.flc__brandIcon img{width:100%;height:100%;object-fit:contain;display:block;border-radius:0}.flc__endChat{margin-left:auto;flex:none;border:1px solid #e4e7ec;background:#fff;color:#667085;border-radius:9px;padding:6px 8px;font:inherit;font-size:9px;font-weight:850;cursor:pointer;transition:.16s ease}.flc__endChat:hover{background:#fff5f4;border-color:#fecdca;color:#b42318}.flc__endChat:disabled{opacity:.55;cursor:wait}

.flc__chatTop{display:flex;align-items:center;border-bottom:1px solid #eef0f4;background:#fff;padding-right:8px}.flc__chatTop .flc__agent{flex:1;min-width:0;border-bottom:0}.flc__chatTop .flc__endChat{margin-left:4px}

/* Frenchy — agent IA intégré au livechat */
.flc__frenchyEntry{width:100%;position:relative;display:flex;align-items:center;gap:12px;border:1px solid rgba(117,64,146,.13);border-radius:16px;padding:13px 14px;background:linear-gradient(135deg,rgba(117,64,146,.075),rgba(232,61,104,.055) 55%,rgba(248,170,22,.09));color:#1d2030;text-align:left;cursor:pointer;box-shadow:0 7px 20px rgba(70,41,83,.055);transition:transform .18s ease,border-color .18s ease,box-shadow .18s ease}.flc__frenchyEntry:hover{transform:translateY(-1px);border-color:rgba(232,61,104,.26);box-shadow:0 10px 25px rgba(70,41,83,.085)}.flc__frenchyEntryIcon,.flc__frenchyAvatar{width:40px;height:40px;min-width:40px;border-radius:50%;display:grid;place-items:center;background:var(--flc-grad);color:#fff;font-size:17px;font-weight:950;box-shadow:0 6px 16px rgba(117,64,146,.2)}.flc__frenchyEntryText{min-width:0;flex:1}.flc__frenchyEntryText strong{display:block;font-size:14px;line-height:1.2}.flc__frenchyEntryText small{display:block;margin-top:3px;color:#777b8d;font-size:10.8px;line-height:1.35;font-weight:550}.flc__frenchyEntryArrow{font-size:26px;line-height:1;color:#a17aae;margin-left:auto}.flc__choiceSep{display:flex;align-items:center;gap:8px;margin:14px 0 11px;color:#aaa5b2;font-size:9.5px;font-weight:750;text-transform:uppercase;letter-spacing:.055em}.flc__choiceSep:before,.flc__choiceSep:after{content:"";height:1px;background:#ece9ef;flex:1}.flc__choiceSep span{white-space:nowrap}
.flc__frenchyChat{height:100%;min-height:0;display:flex;flex-direction:column;background:#fff}.flc__frenchyTop{min-height:64px;display:flex;align-items:center;gap:10px;padding:10px 13px;border-bottom:1px solid #ececf1;background:linear-gradient(135deg,#fbf9fc,#fff8f4)}.flc__frenchyTop .flc__frenchyAvatar{width:38px;height:38px;min-width:38px;font-size:16px}.flc__frenchyTop>div:nth-child(2){min-width:0;flex:1}.flc__frenchyTop strong{display:block;font-size:13.5px;color:#1c1e2c}.flc__frenchyTop span{display:block;margin-top:2px;color:#858897;font-size:10.5px}.flc__frenchyReset{width:31px;height:31px;border:1px solid #e7e3e9;border-radius:10px;background:#fff;color:#754092;font:inherit;font-size:18px;cursor:pointer;display:grid;place-items:center}.flc__frenchyReset:hover{background:#f7f2f8}.flc__frenchyMessages{flex:1;min-height:0;overflow:auto;padding:15px 14px 9px;background:linear-gradient(180deg,#fbfbfd,#fff)}.flc__frenchyMessages>.flc__loading{height:100%;margin:auto;align-items:center;justify-content:center}.flc__frenchyMsg{max-width:87%;display:flex;flex-direction:column;margin-bottom:11px}.flc__frenchyMsg--me{margin-left:auto;align-items:flex-end}.flc__frenchyMsg--bot{margin-right:auto;align-items:flex-start}.flc__frenchyBubble{padding:10px 12px;border-radius:15px;font-size:12.7px;line-height:1.48;white-space:pre-wrap;overflow-wrap:anywhere}.flc__frenchyMsg--me .flc__frenchyBubble{background:var(--flc-grad);color:#fff;border-bottom-right-radius:5px}.flc__frenchyMsg--bot .flc__frenchyBubble{background:#f0eff4;color:#292a36;border-bottom-left-radius:5px}.flc__frenchyMeta{font-size:9px;color:#aaa7b1;margin-top:3px;padding:0 3px}.flc__frenchyLinks{width:100%;display:flex;flex-wrap:wrap;gap:5px;margin-top:6px}.flc__frenchyLink{display:inline-flex;align-items:center;gap:4px;border:1px solid #e5dce9;border-radius:999px;padding:5px 8px;background:#fff;color:#754092;text-decoration:none;font-size:9.8px;font-weight:800;line-height:1.1}.flc__frenchyLink:hover{background:#faf6fb;border-color:#d8c4df}.flc__frenchyHandoff{margin-top:7px;border:0;border-radius:10px;padding:8px 10px;background:var(--flc-grad);color:#fff;font:inherit;font-size:10.8px;font-weight:850;cursor:pointer}.flc__frenchyThinking{display:flex;align-items:center;gap:4px;width:max-content;max-width:80%;padding:8px 10px;margin:0 0 11px;border-radius:13px 13px 13px 5px;background:#f0eff4;color:#858493;font-size:10.5px}.flc__frenchyThinking span{width:5px;height:5px;border-radius:50%;background:#b0a9b4;animation:flcDot 1s infinite ease-in-out}.flc__frenchyThinking span:nth-child(2){animation-delay:.12s}.flc__frenchyThinking span:nth-child(3){animation-delay:.24s}.flc__frenchyComposer{border-top:1px solid #ececf1;padding:9px 10px 7px;background:#fff;display:flex;align-items:flex-end;gap:8px}.flc__frenchyComposer textarea{flex:1;resize:none;max-height:94px;min-height:42px;border:1px solid #e0e1e7;background:#f8f8fa;border-radius:14px;padding:11px 12px;font:inherit;font-size:13px;line-height:1.4;outline:none}.flc__frenchyComposer textarea:focus{border-color:#754092;background:#fff;box-shadow:0 0 0 3px rgba(117,64,146,.08)}.flc__frenchyComposer textarea:disabled{opacity:.65}.flc__frenchyDisclaimer{padding:0 11px 8px;background:#fff;color:#a1a1ab;font-size:8.8px;line-height:1.25;text-align:center}.flc__frenchyTransfer{text-align:left}.flc__frenchyTransferIcon{width:48px;height:48px;border-radius:50%;display:grid;place-items:center;background:var(--flc-grad);color:#fff;font-size:19px;font-weight:950;box-shadow:0 7px 18px rgba(117,64,146,.18);margin:2px 0 12px}.flc__frenchyTransfer .flc__choice{margin-top:14px}
@media(max-width:600px){.flc__frenchyEntry{padding:13px}.flc__frenchyMessages{padding-left:12px;padding-right:12px}.flc__frenchyMsg{max-width:88%}.flc__frenchyDisclaimer{padding-bottom:max(8px,env(safe-area-inset-bottom))}}

/* Frenchy v20260821q — avatar robot + animation de réflexion */
.flc__frenchyEntryIcon,.flc__frenchyAvatar,.flc__frenchyTransferIcon{overflow:hidden;padding:1px;background:#fff;box-sizing:border-box}
.flc__frenchyEntryIcon img,.flc__frenchyAvatar img,.flc__frenchyTransferIcon img{width:100%;height:100%;display:block;object-fit:cover;border-radius:50%}
.flc__frenchyEntryIcon{box-shadow:0 6px 16px rgba(117,64,146,.18),0 0 0 2px rgba(117,64,146,.08)}
.flc__frenchyAvatar{box-shadow:0 5px 14px rgba(117,64,146,.16),0 0 0 2px rgba(232,61,104,.08)}
.flc__frenchyTransferIcon{box-shadow:0 7px 18px rgba(117,64,146,.16),0 0 0 3px rgba(248,170,22,.10)}
.flc__frenchyMsgRow{display:flex;align-items:flex-end;gap:7px;max-width:100%}
.flc__frenchyMsg--me .flc__frenchyMsgRow{justify-content:flex-end}
.flc__frenchyMsgBody{min-width:0;max-width:calc(100% - 33px);display:flex;flex-direction:column;align-items:flex-start}
.flc__frenchyMsg--me .flc__frenchyMsgBody{max-width:100%;align-items:flex-end}
.flc__frenchyMiniAvatar{width:26px;height:26px;min-width:26px;border-radius:50%;overflow:hidden;background:#fff;padding:1px;box-sizing:border-box;box-shadow:0 3px 10px rgba(117,64,146,.15),0 0 0 1px rgba(117,64,146,.08)}
.flc__frenchyMiniAvatar img{width:100%;height:100%;display:block;object-fit:cover;border-radius:50%}
.flc__frenchyThinkingWrap{display:flex;align-items:flex-end;gap:7px;width:max-content;max-width:88%;margin:0 0 11px}
.flc__frenchyThinkingWrap .flc__frenchyMiniAvatar{animation:flcFrenchyThink 1.35s ease-in-out infinite}
.flc__frenchyThinkingBubble{min-height:34px;display:flex;align-items:center;gap:8px;padding:8px 11px;border-radius:14px 14px 14px 5px;background:#f0eff4;color:#777583;font-size:10.5px;box-shadow:inset 0 0 0 1px rgba(117,64,146,.035)}
.flc__frenchyThinkingLabel{white-space:nowrap;font-weight:650}
.flc__frenchyThinkingDots{display:inline-flex;align-items:center;gap:3px}
.flc__frenchyThinkingDots i{display:block;width:5px;height:5px;border-radius:50%;background:linear-gradient(135deg,#754092,#e83d68);animation:flcDot 1s infinite ease-in-out}
.flc__frenchyThinkingDots i:nth-child(2){animation-delay:.12s}.flc__frenchyThinkingDots i:nth-child(3){animation-delay:.24s}
@keyframes flcFrenchyThink{0%,100%{transform:translateY(0) scale(1)}50%{transform:translateY(-2px) scale(1.04)}}